Customer Services

Please note that these contact and ordering details on this page are for individual customers. Booksellers, wholesalers and library suppliers can find relevant contact details here.

Order online or contact our customer service team:  

Telephone: +44 (0)1226 734350

Email: oxbow@pen-and-sword.co.uk

Postal address:
Oxbow Books
47 Church Street
Barnsley,
South Yorkshire
S70 2AS, United Kingdom


Postage & Packing delivery costs:

United Kingdom:*

Standard: £4.50 per order
First Class: £6.50 per order

*(Including Isle of Man and Channel Islands)
Free P&P for UK and BFPO customers when ordering over £40.00

Europe:

Up to 2 books: £12.50
Additional books £4.50 per book

Rest of the World:

Up to 2 books: £20.00
Additional books: £8.00 per book 


Customer services team working hours (UK):
Monday – Thursday: 9.00am – 5.00pm
Friday: 9.00am – 4.30pm


Overseas deliveries: Due to EU regulations that came into force from 1st July 2021 European customers could incur a small VAT charge upon receipt of goods. Depending on your region, EU rates of VAT for books can be zero rated or much lower than standard. Additional costs are set locally and are beyond our control.


Discounted prices advertised are only available to private individual customers. Booksellers, wholesalers and library suppliers can find relevant contact details here.

If your query is about editorial content or publicity, you’ll find contacts for the publishing or marketing teams via these links.