Privacy Statement

Oxbow Books take your privacy very seriously and we promise that any personal information that you share with us will be protected and respected. This Privacy Policy explains how we use any personal information we collect about you when you use this website.

Wherever you see ‘we’ or ‘Oxbow’ this means any companies that are part of Casemate Group.

What information do we collect about you?

All customer orders are processed by our distributor, Casemate UK (a Pen & Sword Books company). When placing an order for products and services, Casemate UK will collect your information. View their privacy policy here.

Oxbow and Casemate UK also collects your information when you complete customer surveys, provide feedback, comment or sign up for newsletters or information from us. Some of the information you will give us, like your email address when you sign up to a Newsletter, and some we will collect via Cookies. Our mailing list is managed by Casemate UK.

How do we use the information we collect?

Your information is used to help manage your account, process your orders and, if you have requested, to email you with information like our Newsletters or (if you have agreed) other products and services we think might be of interest.

We sometimes use your information we have collected to personalise your repeat visits to our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience any of the interactive features of this website or other websites you visit.

Casemate will not share your information for marketing purposes with companies outside the Casemate Group and Casemate UK.

We tell you about what cookies we use.

By using Cookies we are able to provide you with a better experience and to improve our site by better understanding how you use it. Please read our Cookie Settings policy (available at the footer of our homepage) carefully and ensure that you understand it.

Who can access your information?

We take your personal data very seriously, so only members of Oxbow, our approved suppliers and our distributor can access your information.

Is your information secure?

We protect your personal information in a range of ways including secure servers, firewalls and SSL encryption.

The servers that make this website available may be located outside the country from which you have accessed this website. We make sure that the hosting organisations we work with have verified that their data processing standards comply with the GDPR data regulations which sets out clear safeguards and transparency responsibilities for non-EU based organisations processing personal information from EU citizens.

All customer orders are processed by our distributor, Casemate UK (a Pen & Sword Books company). You can view their privacy policy here.

How do you stop emails from us?

We would like to send you information about products and services of ours which may be of interest to you but if you changed your mind about hearing from us then just tell us by clicking on the ‘unsubscribe’ link at the bottom of the email that we (or Casemate UK) sent, telephone +44 (0)1226 734222, or contact We won’t take it personally and if you change your mind later, you can always subscribe again.

What if you want to see the information we have from you?

You have the right to see a copy of the information that we hold about you. If you would like a copy of your personal information, please email If you want us to delete all the data we have about you, then we are happy to do that for you if you contact us at

Please be aware that we do have an obligation to keep certain personal data for a specific amount of time to meet business and legal requirements.

Are you applying for a job with us?

All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the application process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites from here you should read their privacy policy too. Changes to our privacy policy may happen sometimes so please review this page for updates. We last updated our privacy policy on May 2018.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under the age of 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

How to contact us

We hope that we’ve given you all the information about how we collect and use your data simply and clearly but please if you have questions email our Data Protection Officer at who will be able to help.